Frequently Asked Questions
What area do you cover?
We cover the whole of Didcot and the following surrounding villages for the standard call out charge:
Aston Tirrold
Aston Upthorpe
Blewbury
Chilton
East Hagbourne
Harwell
Milton Village
North Moreton
South Moreton
Upton
West Hagbourne
What if the proposed repair is just too expensive?
We will never go ahead and spend more than an hour diagnosing and fixing an issue without your prior approval. If we feel a repair is not economically viable we will say so and give you other options.
What if you can’t diagnose the issue?
If we cannot provide a solution to your problem then we will not charge you. However if we propose a solution and you do not want to go ahead then you will be charged the standard rate if we have come to your home. If however you brought your computer to us and you don’t want to go ahead with a solution then there will be no charge.
Do your charges include VAT?
We do not charge VAT on any of our services.
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