Terms of service.

All repairs are subject to our standard terms of service below. By asking us to help you are indicating your acceptance of the terms below.

No Fix No Fee - Should you drop a computer to us for diagnosis and fix, and we cannot repair it to a reasonable standard or cost, then there will be no charge for the diagnosis. Home visits will be chargeable at the normal rate and are not subject to the no fix no fee promise.

Guarantees on repairs - All repairs are carried out on a best endeavours basis. Any repairs that are subsequently affected by user error or as a result of subsequent software/hardware updates may be subject to additional charges if it is established the issues fall outside the scope of the original repair.

Any non hardware issue that returns within the first 14 days of a repair that is not caused by user error will be repaired again without further charge (unless additional hardware or software is required). Only the originally reported fault will be covered, we reserve the right to charge for subsequent diagnosis and fixes where appropriate. We reserve the right to make a full refund in lieu of further repairs in certain circumstances.

All hardware supplied as part of a fix or an upgrade is subject to a 12 month guarantee against defects or failure as long as there is no evidence that the hardware has been tampered with. This guarantee covers the replacement of the hardware and the labour to replace the faulty part. Hardware replacement under warranty is subject to the terms and conditions of the hardware manufacturer and/or the supplier of the hardware.

Dependent on the age and condition of your computer it is possible that disassembly can cause breakages of fragile or degraded casings or fixings. Although every care will be taken to avoid damage it can not be guaranteed that weakened pieces do not fail when manipulated.

Passwords and data security - It may be necessary for us to request passwords from you in order to carry out our work. We do not store records of your password and will ensure any physical copies of your password are either returned or destroyed. We do not keep your personal data other than name and address used on invoices. We do not retain, process, or pass on any of your data other than what is required to carry out the service (e.g. arranging for a part to be shipped from a supplier direct to your home). We reserve the right to retain any email conversations between yourself and Didcot Support. Phone calls are not recorded other than voicemails left by yourself.

We strongly recommend that you change your passwords on a regular basis, and it is good practice to change your password after any repair that required you to provide the password to a third party. We can advise you on how to do this on request.

Didcot Support reserve the right to dispose of any computers or other hardware that has not been collected within 14 days of repair (unless otherwise agreed).

All hardware, software and services remain the property of Didcot support until payment has been made in full by the customer.